Our Privacy Policy

Last Updated: November 2025

1. Introduction

Welcome to the privacy policy of W J B Flooring.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or contact us for a quote, and tell you about your privacy rights and how the law protects you.

2. Who We Are

W J B Flooring is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).
If you have any questions about this privacy policy, please contact us using the details set out below.
Contact Details
Full name of legal entity: W J B Flooring
Email address: hello@wjb-flooring.co.uk
Telephone number: 07919 549884

3. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data: Includes first name, last name, and title.
Contact Data: Includes billing address, home address (for measuring/fitting), email address, and telephone numbers.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access this website.
Usage Data: Information about how you use our website.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing a quote, visiting your home to measure, or fitting your flooring).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to keep our records updated and to study how customers use our products/services).
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., keeping records for HMRC).

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Data Retention

How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us.

8. Third-Party Links

This website may include links to third-party websites, plug-ins (such as social media buttons) and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.